Policy - buhalis.com

Professor Dimitrios Buhalis’ research supports global tourism policy as well as national and regional governments to develop competitive and sustainable strategies for tourism destinations, by developing expertise in:

Strategic Tourism Marketing for destinations
Strategic and sustainable tourism development and planning
Destination Strategic Marketing and Management
Destination Management Systems and technology adoption
Destination Social media and customer engagement management
Dynamic, context based, real time value cocreation
Smart tourism and ecosystems development and management

The United Nations World Tourism Organisation (UNWTO), the European Commission, as well as Governments, National and Regional Tourism Organisations from around the world have benefited from Dimitrios’ contributions to strategy and policy. Professor Buhalis has previously engaged with the National and Regional Governments, among others in: Egypt, Spain, Portugal, Andorra, Greece, Brazil, Mexico, China, Costa Rica, Malaysia, Oman, Ghana, Ivory Coast, South Africa, Austria, Lithuania, South Korea, Finland. This agenda for development is delivered through projects, seminars and keynote speeches in conferences. In addition, research projects with the European Commission have enabled the international development and integration of technologies beyond the current state-of-the-art.

Dimitrios Buhalis with His Majesty the King of Spain HE King Felipe VI

The publication of many journal articles and books and particularly the Marketing the competitive destination of the future, back in 2000, have provided a comprehensive framework for governments to develop destinations and achieve sustainable competitive advantage. The article Limits of tourism development in peripheral destinations: problems and challenges explored how destinations need to manage their development to avoid overtourism and support sustainable growth.

Dimitrios Buhalis Zurab Pololikashvili Secretary-General of the World Tourism Organization (UNWTO)

In particular, Prof Buhalis has been exploring the role of technology and eTourism strategies towards strengthening tourism destination competitiveness. His first article on Regional Integrated Computer Information Reservation Management Systems (RICIRMS) as a strategic tool for the small and medium tourism enterprises and destinations appeared in Tourism Management, in 1993, years before the Internet was widely used. Almost 30 years of research has yielded many publications on social media for destinations, including: Experience Value Cocreation on Destination Online Platforms; DMO online platforms: image and intention to visit; Destination eWOM drivers and characteristics; exploratory analysis of destination and festival eWOM on Twitter; eDestination Marketing of the future: the perspective of an Australian Tourism Stakeholder Network; Conceptualising technology enhanced destination experiences; Social media as a destination marketing tool: An exploratory study of the use of social media among National Tourism Organisations; Destinations Information Competitors and Web Reputation ; and Digital Divide and Tourism: Bridging the gap between markets and destinations.

Currently, Prof. Buhalis is pioneering Smart Tourism research, enabling destinations and governments to develop tourism ecosystems, to integrate their production and supply systems. This instils the cocreation of experiences with customers and tourists. Prof. Buhalis’ publications have steered this cutting-edge research with topics, through his publications on Smart tourism destinations, Smart destinations: Foundations, analytics, and applications; Smart tourism destinations: ecosystems for tourism destination competitiveness; SoCoMo Marketing for Travel and Tourism: empowering co-creation of value.

Professor Dimitrios Buhalis with Dr Taleb Rifai ex Secretary General of UNWTO in Korea

In addition, Prof Buhalis research on accessible tourism provides opportunities for all travellers with disabilities and advocates for inclusive travel for all environments at destinations. This is explained in a number of publications, including: the accessible tourism futures: the world we dream to live in and the opportunities we hope to have; Information Provision for Challenging markets: the Case of the Accessibility Requiring Market in the Context of Tourism; Information-Enabled Tourism Destination Marketing: Addressing the Accessibility Market, Current Issues in Tourism; Performance Measures of Net-Enabled Hypercompetitive Industries: The Case of Tourism; Enabling disabled tourists? Social Progress Through Schemes.

Dimitrios Buhalis Taleb Rifai and Governor of Chengdu China

Dimitrios Buhalis Dr Taleb Rifai ex Secretary General of UNWTO and the Governor of Chengdu Region in China

Professor Dimitrios Buhalis sharing his research expertise on Smart Tourism and Digital Marketing with the Ministry of Tourism, Sultanate of Oman on World Tourism Day 2018

Dimitrios Buhalis with Christopher Rodrigues Chairman of the British Council and ex Chairman of Visit Britain

Dimitrios Buhalis with Hisham Zaazou Minister of Tourism Egypt

Dimitrios Buhalis with Hisham Zaazou ex Minister of Tourism Egypt

Dimitrios Buhalis with Isabel Borrego Cortes Minister of Tourism Spain

Dimitrios Buhalis with HE Kobkarn Wattanavrangkul Minister of Tourism for Thailand

Dimitrios Buhalis with HE Kobkarn Wattanavrangkul ex Minister of Tourism for Thailand

Dimitrios Buhalis at the T.20 Ministers´Meeting, Korea, 2010 with Ministers of Tourism for Korea and Thailand 2010

Dimitrios Buhalis at the T.20 Ministers´Meeting, Korea, 2010 with the ex Ministers of Tourism for Korea and Thailand 2010

Dimitrios Buhalis Mexico with Minister of Tourism of Michuacan Roberto Monroy García

Dimitrios Buhalis in Mexico with Minister of Tourism of Michuacan Roberto Monroy García

Dimitrios Buhalis Minister of Tourism Yehia Ag Mohamed Ali of Mali and Ousmane Ndiaye UNWTO

Dimitrios Buhalis Minister of Tourism Yehia Ag Mohamed Ali of Mali and Ousmane Ndiaye ex Director of Africa for UNWTO.

Dimitrios Buhalis with Minister of Tourism for Malta

Dimitrios Buhalis with ex Minister of Tourism for Malta

Working closely with Marcio Favilla ex Deputy Minister of Tourism of Brazil and Director General of UNWTO

Working closely with Xu Jing UNWTO Regional Director for Asia and the Pacific

Dimitrios Buhalis with Elena Kountoura Greek Minister of Tourism and Prof Alexandros Paraskevas

Dimitrios Buhalis with Elena Kountoura Greek Minister of Tourism and Prof Alexandros Paraskevas

Dimitrios Buhalis with Olga Kefalogianni, ex Minister of Tourism of Greece

Dimitrios Buhalis with the Chairman and CEO of the Caribbean Tourism Association

Professor Buhalis with the Minister of Tourism of South Africa RH Derek Hanekom

Dimitrios Buhalis with the Minister of Tourism of Kazakhstan

Buhalis Minister of Tourism of Tunisia Jamel Gamra

Dimtrios Buhalis with ex Egyptian Minister of Tourism Zuheir Garana

Dimitrios Buhalis with Abdulla Al Hammadi, Director of the National Tourism Programme for the Ministry of Economy of UAE

Dimitrios Buhalis with Minister of Tourism and Trade of the Government of Andorra Message. H.E. Mr. Francesc Camp Torres

Tourism Portugal Luis Patrao Henrique Tomas Veiga with Dimitrios Buhalis

Dimtrios Buhalis with ex Minister of Tourism and Sports of the Republic of Kazakhstan Dosmukhambetov Temirkhan Mynaydarovich

Invited keynote conference presentations that inform tourism policy

Selected Invited keynotes include

* Buhalis, D., 2018, Smart tourism and innovation through digitisation, International Seminar On Digitalization & Innovation In Tourism and TourMIS seminar in Vienna 13-14 September, European Travel Commission and European Cities, Vienna 13-14 September.

* Buhalis, D., 2018, Smart Tourism, World Tourism Organization (UNWTO) 10th World Congress on Snow and Mountain Tourism (21-23 March 2018) in Andorra

* Buhalis, D., 2018, Keynote Smart Specialisation Platform for Industrial Modernisation and the future of European tourism, European Committee of the Regions 22 February 2018 · Brussels.

* Buhalis, D., 2017, Smart Tourism and the competitiveness of Tourism destinations Foro Internacional de Turismo INTERNATIONAL FORUM ON TOURISM MASPALOMAS COSTA CANARIA. December 14-16, Las Palmas, Spain.

* Buhalis, D., 2017, Smart Tourism and Marketing innovations, Gracious Tourism and Hospitality, Dusit Thani College, Wed 29 Nov – Thur 30 – 1 Dec, Bangkok Thailand

* Buhalis, D., 2017, UNWTO/UAE Tourism Leadership Programme in United Arab Emirates on “Digital Marketing in Tourism” 19-21 November in Dubai UAE

* Buhalis, D., 2017, UNWTO workshop Capacity Building Workshop on “Current Trends in Tourism eMarketing” Ministry of Economy, Lithuanian State Department of Tourism, 13- 14 November KĖDAINIAI, Lithuania

* Buhalis, D., 2017, Smart Tourism and Marketing innovations, 14 September 2017 UNWTO General Assembly, Chengdu China

* Buhalis, D., 2016, Strategy and social media in tourism, BITCO conference in Belgrade several years ago, 25-27^th November 2016, Novi Sad, Serbia

* Buhalis, D., 2016, Smart and Agile Tourism, Smart Tourism Congress CETT co-organized by the Mobile World Capital and Segittur, Barcelona.

* Buhalis, D., 2016, Accessible tourism and smart tourism: Universal Accessibility, Growing Tourism through Knowledge, Tourism Day: 9 September 2016, Main Auditorium AIS Building, University of Pretoria, Hatfield Campus, South Africa

* Buhalis, D., 2016, Brexit and implications for Greek Tourism, Santorini Hoteliers Association, 4 July 2016, Santorini Greece

* Buhalis, D., 2016, Hospitality Digital Competence – lessons from Bournemouth Hotels, British Hospitality Association, 5th Hospitality & Tourism Summit 2016, 27th June 2016, London

* Buhalis, D., 2016, Current Issues and Trends in Tourism and Hospitality Research on 2nd Global Tourism & Hospitality Conference 16-18 May 2016 Keynote at Hong Kong China

* Buhalis, D., 2016, Impact of technology and Social enterprise on Tourism, Forum TurisTIC 2016, Barcelona, Spain, 13 to 14 April 2016.

* Buhalis, D., 2016, Accessible Tourism and eTourism, TurisTIC 2016, Barcelona, Spain, 13 to 14 April 2016.

* Buhalis, D., 2016, Smart tourism and Seasonality, Greek-British/American/German/Frence/Italian Chambers of Commerce 1^st April, Thessaloniki Greece

* Buhalis, D., 2016, Accessible Tourism: Opportunity for All, Europe without barriers, 21-22 March, Lucignano Italy

* Buhalis, D., 2016, Innovation policies for connecting the digital tourist, Exceltur 8^th Forum, Madrid, Fitur.

* Buhalis, D., 2015, Short Course on eMarketing, UNWTO Themis foundation, 13-15 December Doha Qatar.

* Buhalis, D., 2015, Using smart tourism for tourism routes, INTERNATIONAL CONGRESS ICCTOUR 2015- GRAIL PROJECT 26-29 November, 2015 Jaca (Huesca), Spain

* Buhalis, D., 2015, Smart Tourism and destination competitiveness, PATA Tourism and the Experience Economy 19-21 October, Guilin, China

* Buhalis, D., 2015, Smart tourism and tourism competitiveness, International Smart tourism conference 16-18 October Hangzhou China

* Buhalis, D., 2015, Medical and Accessible tourism, International Health & Wealth Conference (IHW) Herdade dos Salgados Grande Hotel October 15-17 Algarve Portugal

* Buhalis, D., 2015, eTourism and Smart Tourism, University of Lisbon, 23 January, 2015, Lisbon, Portugal

* Buhalis, D., 2014, Technologies for tourism Destinations, 3rd Global Summit on City Tourism: ”New Paradigms in City Tourism Development” in Barcelona, of Barcelona Turisme, the Barcelona City Council and the Catalan Tourism Board, World Tourism Organization (UNWTO) on 9-10 December, Barcelona Spain

* Buhalis, D., 2014, Entrepreneurship and Tourism, COGRESSO AECIT, Benidorm, 26-28 November 2014, Spain

* Buhalis, D., 2014, Tourism and Technology innovations, 3rd International Tourism Conference: Tourism and Innovation, The University of the West Indies, Mona, Montego Bay, 9-11 November, Jamaica

* Buhalis, D., 2014, Technology innovations “Innovation and Competitiveness in Tourist Areas” ICAT2014 5-7 November, University of Alicante, Spain

* Buhalis, D., 2014, Strategies for Smart Destinations, Forum Benidorm, 30-31 October, Spain

* Buhalis, D., 2014, Tourism technology and social media Tourism Research and Management in a Rapidly Changing World” 15th and the 16th of September 2014., Leuven Belgium

* Buhalis, D., 2014, 3-5 September, Tourism Security and Marketing, Tourism Congress, Zamora Michoacán Mexico

* Buhalis, D., 2014, Tourism and Social Media, International Academic Conference on Social Sciences (IACSS 2015)25-26 July 2015, Istanbul, Turkey

* Buhalis, D., 7–10th May 2014 International Tourism Conference INVTUR 2014 Tourism: When we travel we fabricate new societies – University of Aveiro, Portugal

* Buhalis, D., 2014, eTourism Challenges, Tourism Challenges Lisbon 12 April. Portugal

* Buhalis, D., 2014 eTourism Trends, Belgrade International Tourism Conference-BITCO 2014, March 27-29, 2014, Belgrade Serbia.

* Buhalis, D., 2014, Social Media, Big Data and other Trends, IFITT workshop, ITB Berlin, 6 March, Berlin Germany

* Buhalis, D., 2014, High Value or High Volume, Small Island Development States and Tourism, United Nations World Tourism Organisation, Bahamas, 19-21 February, Bahamas

* Buhalis, D., 2013, 25 years of Turismo, 1988-2013, University of Aveiro, 15 -18 October, Portugal,

* Buhalis, D., 2013, X Seminário Anual da Associação Nacional de Pesquisa e Pós-Graduação em Turismo 2013, 15 -18 October, Caxias do Sol, Brazil

* Buhalis, D., 2013, 3rd International Conference on Tourism Management and Tourism Related Issues October 3-4, 2013 in Barcelona, Spain

* Buhalis, D., 2013, 2nd International Conference on Strategic Innovative Marketing September 13-17, 2013 Prague, Czech Republic

* Buhalis, D., 2013, IV International Congress on Tourism for All, Foundation ONCE, Avila, Spain 26 to 28 June

* Buhalis, D., 2013, Costa Rica UNWTO http://americas.unwto.org/en/event/technical-seminar-tourism-and-new-technologies, Costa Rica

* Buhalis, D., 2013, eTourism Agenda, Tunisia, April 24-26, 2013 UNWTO A.M. Meeting on the occasion of the Regional Commission for Africa – Tunisia.

* Buhalis, D., 2013, Conference on Strategic and Creative Marketing TRAVEL ZOOM, BLED conference 25. – 27. March 2013 in Bled, Slovenia

* Buhalis, D., 2013, Tourism opportunities for Lithuania: E-Tourism and EU Presidency: Advices and best-practice cases, 2 February 2013, Enterprise Lithuania, Vilnius, Lithuania.

* Buhalis, D., 2012, Global Summit on City Tourism | Destination Management, 14 – 16 November 2012. Haliç Congress Centre, World Tourism Organisation Istanbul Turkey

* Buhalis, D., 2012, eTourism experiences and augmented reality, “Obiettivo Turismo” 14^th November 2012 in the Lugano Convention Centre Lugano Switzerland

* Buhalis, D., 2012, eTourism innovations and Web 2.0, Advanced Course, Malta Ministry of Tourism, 15-17 October 2012 Malta

* Buhalis, D., 2012, eTourism Strategies and Benchmarking of Destinations, Australia National Tourism and Events Excellence Conference, 16-17 July 2012, Melbourne, Australia

* Buhalis, D., 2012, eTourism innovations and Web 2.0, Advanced Course, Malta Ministry of Tourism, 8-10 February Malta

* Buhalis, D., 2011, Destination Marketing through User Personalised Content (UPC) and Web 2.0 Academy for the Study of Tourism Taiwan

* Buhalis, D., 2011, eTourism developments and challenges, Mandag Morgen, Copenhagen Denmark

* Buhalis, D., 2011, eTourism innovations and Web 2.0, Advanced Course, Ministry of Tourism Malta

* Buhalis, D., 2010, 3rd Arab International eTourism and eMarketing Conference, IOETI conference 2010, 13th-16th Dec 2010 Luxor-Egypt

* Buhalis, D., 2010, eTourism Challenges, Login International Summit and T20 Tourism Ministers meeting, 11-4 October, Buyeo, South Korea.

* Buhalis, D., 2010, Tourism Megatrends and eTourism, Centro de Investigación y Estudios Turísticos (CIETec) Tecnológico de Monterrey, 6-10 September, Morelia, Michoacan, Mexico

* Buhalis, D., 2010, Tourism Development and eTourism Seminar, LTU-INSTROCT, 12-17 July Tehran, Iran

* Buhalis, D., 2010, eTourism trends, Hong Kong Polytechnic University, 3^rd June 2010, Hong Kong China

* Buhalis, D., 2010, eTourism trends, 6th World Congress of Snow and Mountain, World Tourism Organisation, Andorra.

* Buhalis, D., 2010, eTourism Research Challenges, Conference at the University of Aveiro Portugal ~ INVTUR 2010 – Tourism Research: State of the Art and Future Perspectives 10th and 13 March 2010

* Buhalis, D., 2009, Accessible Tourism Marketing, ENAT Congress “Trends and Perspectives for Accessible Tourism” in Vienna Austria

* Buhalis, D., 2009, eTourism Challenges and Trends for industry, Cámara Oficial de Comercio, Industria y Navegación de Las Palmas, Gran Canaria, 12 May 2009, Spain

* Buhalis, D., 2008, eTourism in the Social Networking Era, keynote at the 3rd International Rhodes Tourism Forum (http://www.rhodesforum.gr/) on the 24th and 25th October, Rhodes Greece

* Buhalis, D., 2008, eTourism, Competiveness and the Social Networking Era, Keynote and Industry Forum, on the 21^st July, Egyptian Tourism Federation, Cairo, Egypt

* Buhalis, D., 2008, Technology empowered revolution for tourism destinations, National Conference on Image, Products and destinations, Siena, 13^th-14^th May, Province of Siena, Italy.

* Buhalis, D., 2007, eTourism Challenges and Trends, Patronato de Tourismo, May, Gran Canaria, Spain

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