Professor Dimitrios Buhalis is a Strategic Management and Marketing expert with specialisation in Information Communication Technology, Smart Environments and Interactive Marketing, He is an expert in technology applications in the Tourism, Travel, Hospitality and Leisure industries. He is also Editor in Chief of the most established Journal in Tourism: Tourism Review, now and SSCI Journal in its 75th volume. Professor Buhalis’ research is referenced widely, being the 3rd most cited for tourism and 1st most cited for hospitality 18th on strategy and 30th in Marketing on Google Scholar with more than 43000 citations and h-index 87. He has taught in more than 50 Universities around the world and delivers more than 30 keynotes per year.
For the period January 2016- September 2019, Buhalis was the Head of Department of Tourism and Hospitality, at Bournemouth University. During this period the Department was ranked #8 (2018) and #10 (2019) in QS World University Rankings by Subject 2019: Hospitality & Leisure Management as well as #9 (2017) #12 (2018) #10 (2019 & 2020) in the ShanghaiRanking’s Global Ranking of Academic Subjects – Hospitality & Tourism and #3 in the Guardian University guide 2019. Dimitrios is a Founding Member and past President (2010-2014) of the International Federation for Information Technologies in Travel and Tourism (IFITT). He served as the First Vice President of the International Academy for the Study of Tourism (2017-2019) and as Executive Board Member of the United Nations World Tourism Organisation (UNWTO) Affiliate Members (2013-2015 and 2017-2019).
Dimitrios current research focus includes: Real Time and Nowness, Smart Tourism and Smart Hospitality, Social Media Context and Mobile Marketing (SoCoMo), Augmented Reality, Technology enhanced Experience Management and Personalisation, Reputation and Social Media Strategies, Accessibility and Special Diet (Alergens) Tourism. Professor Buhalis is well known international speaker on trends, technology, marketing, tourism and Hospitality. Professor Buhalis is an inspirational forward thinker that undertakes cutting edge research, develops innovations and makes a major impact to global society. For more information, books, articles and presentations see www.buhalis.com.
Professor Buhalis’ Academic and Research Interests
Professor Buhalis specialises in strategic management and marketing with the use of disruptive technologies. For the last 30 years he has been at the forefront of technological innovation for strategic competitive advantage. He specialises on the tourism, leisure and hospitality industries. His research has a global relevance and impacts both government policy and industrial competitiveness.
What People Say
Prof Buhalis brings a immense depth of academic experience to joint industry / govt / academic relationships and projects and his creative approach to communications and audience engagement is refreshing and effective.
His practical and calm approach to delivering on projects and managing challenging stakeholder groups means that the client does not need to worry about the logistics or sensitivities in the audience and can focus on the desired outcome and content.
He has contributed to the design of the technological platform of the online travel agency medhotels.com which was developed as the first innovative online B2B platform connecting leisure travel products and hotels to travel agencies, consequently sold to Lastminute.com. His contribution was valuable as well at the backed up by Barclays Ventures Youtravel.com later acquired by FTI.
Professor Buhalis was also instrumental in the marketing strategy and the development of the systems for Aquis Hotels and resorts which until recently operated 14 hotel properties in Greece. In particular he designed a very innovative experiential interface to support customer experience.
Meet Dimitrios
Due to COVID-19 Dimitrios contribute to on line conferences around the world
You may watch his latest presentations on his YouTube Channel
https://www.youtube.com/ProfessorDimitriosBuhalis
Recent News
See latest updates “from Dimitrios Journeys Blog”
- Encyclopedia of Tourism Management and Marketing is complete! May 31, 2021Professor Dimitrios Buhalis conclude the Encyclopedia of Tourism Management and Marketing. 1236 THANK YOU ! One year and two months after the initial email from Daniel I am pleased to conclude the project! THANK YOU !!!! ENCYCLOPEDIA OF TOURISM MANAGEMENT AND MARKETING Editor in Chief: Professor Dimitrios Buhalis, EDWARD ELGAR PUBLISHING LIMITED3500 terms were developed in the […]
- Tourism Review 76(3) is now published with a focus on Smart Tourism, Technology and Competitiveness May 29, 2021Tourism Review: Volume 76 Issue 3Tourism Review 76(3) is now published with a focus on Smart Tourism, Technology and Competitiveness https://www.emerald.com/insight/publication/issn/1660-5373/vol/76/iss/3Table of contentsSmart tourism destinations: a systematic reviewSanaz Shafiee, Ali Rajabzadeh Ghatari, Alireza Hasanzadeh, Saeed JahanyanThis study aims to present a systematic review of smart tourism articles using a meta-synthesis method. Effective systematic reviews are essential for assisting…PDF (697 KB) Competitor […]
- Professor Dimitrios Buhalis contributes to United Nations World Tourism Organisation Accessibility and Inclusive Tourism Development in Nature Areas – Compendium of Best Practices May 28, 2021Professor Dimitrios Buhalis contributes to United Nations World Tourism Organisation Accessibility and Inclusive Tourism Development in Nature Areas – Compendium of Best Practices Just Published United Nations World Tourism Organisation Accessibility and Inclusive Tourism Development in Nature Areas – Compendium of Best Practiceshttps://www.e-unwto.org/doi/10.18111/9789284422777Professors Simon Darcy and Dimitrios Buhalis have concluded the Compendium. You can download the […]
- Professor Dimitrios Buhalis speaking to Professor Alessandro Inversini at the Ecole hôtelière de Lausanne Customer Experience Talks Institute Of Customer Experience Management May 26, 2021Professor Dimitrios Buhalis speaking to Professor Alessandro Inversini about Customer ExperienceEcole hôtelière de Lausanne: Customer Experience Talks Institute Of Customer Experience Management https://open.spotify.com/episode/7cMoheweySorKdEx1c4y0l#S1E3: Prof. Dimitrios Buhalis: Customer Experience is about understanding your client intimately and provide what they need before they know it.Customer Experience TalksProf. Dimitrios Buhalis is sharing with our listeners his experiences gathered all around […]
- Join us on the ITIC-ATM MIDDLE EAST TOURISM INVESTMENT VIRTUAL SUMMIT Thursday 27th May 2021 INVEST – REBUILD – RESTART May 24, 2021Join us on the ITIC-ATM MIDDLE EAST TOURISM INVESTMENT VIRTUAL SUMMIT Thursday 27th May 2021 INVEST – REBUILD – RESTART https://itic.uk/programme-virtual-summit-iticatm2021/ REGISTER https://www.eventbrite.co.uk/e/middle-east-tourism-investment-virtual-summit-27th-may-2021-tickets-153269103013PROGRAMMEThe Middle East Tourism Investment Summit Invest – Rebuild – Restart Day 2VIRTUAL SUMMITTHURSDAY, 27 MAY 202110:30 – 10:45 GST Morning Conversation Speakers: Rajan Datar, Presenter & Broadcaster, BBCDr. Taleb Rifai Chairman of ITIC & Former Secretary-General […]