BEST PRACTICE IN ACCESSIBLE TOURISM : Inclusion, Disability, Ageing Population and Tourism
Buhalis, D. Ambrose, I., Darcy, S., 2012, BEST PRACTICE IN ACCESSIBLE TOURISM : Inclusion, Disability, Ageing Population and Tourism, ISBN 1845412524 Channel View Publications http://goo.gl/iWQeAa
This volume focuses on policy and best practice in accessible tourism, reflecting the "state-of -the-art" as expressed in a selection of international chapters. It brings together global expertise in planning, design and management to inform and stimulate providers of travel, transport, accommodation, leisure and tourism services to serve guests with disabilities, seniors and the wider markets that require good accessibility. Accessible tourism is not only about providing access to people with disabilities but also it addresses the creation of universally designed environments that can support people that may have temporary disabilities, families with young children, the ever increasing ageing population as well as creating a safer environment for employees to work. The book gives ample evidence that accessible tourism organisations and destinations can expand their target markets as well as improve the quality of their service offering, leading to greater customer satisfaction, loyalty and expansion of business.
About the Editors
Dr Simon Darcy is an Associate Professor and Research Director in the School of Leisure, Sport and Tourism at the University of Technology, Sydney. Simon's research and teaching expertise is in sport, tourism and diversity management. He currently holds research grants investigating organisational responses to accessible tourism, sports management practices and protected area visitor management systems.
Ivor Ambrose is the Managing Director and co-founder of ENAT, the European Network for Accessible Tourism. He has worked for over 30 years as a researcher, project manager, development and policy advisor in the fields of building design and evaluation, public housing, accessibility and assistive technologies for disabled and elderly people, accessible tourism and information systems.
The editors have assembled an excellent compilation of thought provoking, cutting edge international chapters on "Best Practice in Accessible Tourism". The text provides important insights into current practices and policies, but also critically reflects on what more needs to be done. This timely work is a must read for practitioners, policy makers and academics. --David J. Telfer, Brock University, Canada
Best Practice in Accessible Tourism: Inclusion, Disability, Ageing Population and Tourism Dimitrios Buhalis, Simon Darcy, Ivor Ambrose, 2012 Channel View Publications, ISBN 1845412524 Channel View Publications
1 Introduction Universal Approaches to Accessible Tourism
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