BEST PRACTICE IN ACCESSIBLE TOURISM : Inclusion, Disability, Ageing Population and Tourism


This volume focuses on policy and best practice in accessible tourism, reflecting the "state-of -the-art" as expressed in a selection of international chapters. It brings together global expertise in planning, design and management to inform and stimulate providers of travel, transport, accommodation, leisure and tourism services to serve guests with disabilities, seniors and the wider markets that require good accessibility. Accessible tourism is not only about providing access to people with disabilities but also it addresses the creation of universally designed environments that can support people that may have temporary disabilities, families with young children, the ever increasing ageing population as well as creating a safer environment for employees to work. The book gives ample evidence that accessible tourism organisations and destinations can expand their target markets as well as improve the quality of their service offering, leading to greater customer satisfaction, loyalty and expansion of business.

About the Editors
Professor Dimitrios Buhalis is a Strategic Management and Marketing expert with specialisation in Technology and Tourism at Bournemouth University. Professor Buhalis is leading eTourism research and he is a Fellow of the International Academy for the Study of Tourism and the President of the International Federation for Information Technologies in Travel and Tourism (IFITT).

Dr Simon Darcy is an Associate Professor and Research Director in the School of Leisure, Sport and Tourism at the University of Technology, Sydney. Simon's research and teaching expertise is in sport, tourism and diversity management. He currently holds research grants investigating organisational responses to accessible tourism, sports management practices and protected area visitor management systems.

Ivor Ambrose is the Managing Director and co-founder of ENAT, the European Network for Accessible Tourism. He has worked for over 30 years as a researcher, project manager, development and policy advisor in the fields of building design and evaluation, public housing, accessibility and assistive technologies for disabled and elderly people, accessible tourism and information systems.

In 25 chapters, Best Practice in Accessible Tourism provides a state-of-the-art assessment of both theory and practice. This book establishes a new field of study and provides the benchmark against which other contributions will be judged. It integrates the work of all the key players and should be read by academics, managers and government policy makers. --Noel Scott, University of Queensland, Australia

The editors have assembled an excellent compilation of thought provoking, cutting edge international chapters on "Best Practice in Accessible Tourism". The text provides important insights into current practices and policies, but also critically reflects on what more needs to be done. This timely work is a must read for practitioners, policy makers and academics. --David J. Telfer, Brock University, Canada

Detailed outline

Best Practice in Accessible Tourism: Inclusion, Disability, Ageing Population and Tourism Dimitrios Buhalis, Simon Darcy, Ivor Ambrose, 2012 Channel View Publications, ISBN 1845412524 Channel View Publications

1 Introduction Universal Approaches to Accessible Tourism
2 European Policies for Accessible Tourism
3 Accessible Tourism in Flanders: Policy Support and Incentives
4 Accessible Tourism for All in Germany
5 Accessible Tourism in Greece: Beaches and Bathing for All
6 The United States: Travellers with Disabilities
7 Accessible Tourism in Australia
8 Accessible Tourism in New Zealand
9 Universal Tourism Networks
10 Tourism Victoria, Australia – an Integrative Model of Inclusive Tourism for People with Disabilities
11 Accessible tourism in Sweden: Experiences; Stakeholders; Marketing
12 The Third Sector Responses to Accessible/Disability Tourism
13 Accessible Dive Tourism
14 Tour Operating for the Less Mobile Traveller
15 Air Travel for People with Disabilities
16 Accessible Public Transport: Vienna City Tourism
17 Accessible Hotels: Design Essentials
18 Wheelchair Travel Guides
19 Accessing Heritage Tourism Services
20 Norway VisitOSLO: Supporting Accessible Tourism Content within Destination Tourism Marketing
21 Accessible Tourism in Spain: Arona and Madrid
22 Visit Britain: Leading the World to Britain
23 Australia: the Alpine Accessible Tourism Project and Disabled Winter Sport
24 Special Needs Customer Care Training for Tourism
25 Conclusions: Best Accessible Tourism Practice