Books

Books

Here you will find all my books. You can order them from Amazon following the links provided.  

Marcello M. Mariani,Rodolfo Baggio, Dimitrios Buhalis,Christian Longhi 2014 Tourism Management, Marketing, and Development : The Importance of Networks and ICTs Palgrave Macmillan ISBN-10: 1137368659 http://goo.gl/p1pevj 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

 

 

ACCESSIBLE TOURISM Concepts and Issues

Dimitrios Buhalis and Simon Darcy 2011 ACCESSIBLE TOURISM Concepts and Issues ISBN 1845411609 Channel View Publications http://goo.gl/VRbkk5 Inclusion disability, an ageing population and tourism are increasingly important areas of study due to their implications for both tourism demand and supply. This book therefore sets out to explore and document the current theoretical approaches, foundations and issues in the study of accessible tourism. In drawing together the contributions to this volume the editors have applied broader social constructionist approaches to understanding the accessible tourism phenomena. Accessible tourism, as with any area of academic study is an evolving field of academic research and industry practice. As with other areas of tourism, the field is multidisciplinary, and is influenced by various disciplines including geography, disability studies, economics, public policy, psychology and marketing. Key Features: - First book to address accessible tourism and cover inclusion, disability, ageing population, inclusive design and tourism - Explores and documents the current theoretical approaches, foundations and issues in the study of accessible tourism - Adopts a multidisciplinary approach with influences from geography, disability studies, economics, public policy, psychology, social psychology, organisational management, postmodern cultural studies, marketing, architecture and international development

BEST PRACTICE IN ACCESSIBLE TOURISM : Inclusion, Disability, Ageing Population and Tourism

Buhalis, D. Ambrose, I., Darcy, S., 2012, BEST PRACTICE IN ACCESSIBLE TOURISM : Inclusion, Disability, Ageing Population and Tourism, ISBN 1845412524 Channel View Publications http://goo.gl/iWQeAa This volume focuses on policy and best practice in accessible tourism, reflecting the "state-of -the-art" as expressed in a selection of international chapters. It brings together global expertise in planning, design and management to inform and stimulate providers of travel, transport, accommodation, leisure and tourism services to serve guests with disabilities, seniors and the wider markets that require good accessibility. Accessible tourism is not only about providing access to people with disabilities but also it addresses the creation of universally designed environments that can support people that may have temporary disabilities, families with young children, the ever increasing ageing population as well as creating a safer environment for employees to work. The book gives ample evidence that accessible tourism organisations and destinations can expand their target markets as well as improve the quality of their service offering, leading to greater customer satisfaction, loyalty and expansion of business.

Trends in European Tourism Planning and Organisation, Carlos Costa, Emese Panyik, Dimitrios Buhalis, Channel View Publications, Bristol

Costa, C., Panyik, E., Buhalis, D., 2013 Trends in European Tourism Planning and Organisation, Channel View Publications, Bristol ISBN:1845414101 http://ow.ly/pLC6U Written by leading international tourism researchers, this book examines the key trends in European tourism planning and organisation. It introduces a theoretical framework to tourism planning and organisation using a procedural and structural approach. Despite having a European focus, it is globally relevant as many lessons from Europe can be applied to international tourism development. The book identifies and discusses six key themes in the context of European tourism planning and organisation: territory, actors and structures, economics, policy, methods and techniques and vision. It also identifies leading and emerging practices and offers a new vision for European tourism planning.

EUROPEAN TOURISM PLANNING AND ORGANISATION SYSTEMS: The EU Member States

Carlos Costa, Emese Panyik and Dimitrios Buhalis 2012 EUROPEAN TOURISM PLANNING AND ORGANISATION SYSTEMS: The EU Member States Channel View Publications ISBN: 1845414322 http://ow.ly/u6Rdk This book provides a systematic, country-by-country analysis of tourism policy, planning and organisation in the EU. Its main objective is to explore 21st century policy responses to the global challenges shaping tourism planning and organisation systems in the EU. The book offers a new critical approach to comparative policy analysis of EU member states and focuses on six key themes: territory, actors and structures, economics, policy, methods and techniques and vision. The book is designed primarily for undergraduate and postgraduate tourism students and researchers. The book will also be useful for industry practitioners who would like to engage in the theoretical principles and the conceptualisation of planning and organisation systems.

Tourism Management, Marketing, and Development : The Importance of Networks and ICTs

Marcello M. Mariani,Rodolfo Baggio, Dimitrios Buhalis,Christian Longhi 2014 Tourism Management, Marketing, and Development : The Importance of Networks and ICTs Palgrave Macmillan ISBN-10: 1137368659 http://goo.gl/p1pevj Companies and destinations in the tourism sector are confronted with increasing managerial challenges and have to deal with a competitive, turbulent and fast changing environment. The understanding that both tourism companies and destinations endowed with the best assets (natural and cultural) cannot survive the escalating international competition without good managerial practices, has provided significant momentum for the development of the disciplinary field of tourism management in the last three decades. This book provides an overview of the research field of tourism management, including twelve chapters from a diverse international group of academics. While drawing on multiple theoretical perspectives and adopting different epistemological paradigms and research methodologies,Tourism Management, Marketing, and Development recognizes the relevance of physical and digital networks for the development of one of the fastest growing sectors of the contemporary global economy: Travel & Tourism. Purchase the book from Amazon: http://goo.gl/p1pevj

Tourism Management, Marketing, and Development : Performance, Strategies, and Sustainability

Mariani, Czakon, Buhalis, Vitouladiti, 2015, Tourism Management, Marketing, and Development : Performance, Strategies, and Sustainability, ISBN 9781137401854, Palgrave Macmillan

eTourism Case studies: Management & Marketing issues in eTourism

Roman Egger and Dimitrios Buhalis (editors), 2008, eTourism Case studies: Management & Marketing issues in eTourism, ISBN 0750686677, Butterworth Heinemann Oxford http://goo.gl/oavpD1 eTourism Case Studies bridges the gap in contemporary literature by carefully examining marketing and management issues of many international companies that have successfully implemented eTourism solutions. Divided into six sections this book explores the newest developments in this field, introducing and discussing emerging trends, approaches, models and paradigms, providing visions for the future of eTourism and supporting discussion and elaboration with the help of thorough pedagogic aids. With contributions from leading global experts both from the industry and academia, each case follows a rigid structure, with features such as bulleted summaries and review questions, as well as each section having its own thorough introduction and conclusion written by the editors, highlighting the key issues and theories. This is the first book of its kind to bring together cases highlighting best practice and methods for exploiting ICT in the tourism industry, from international market leaders.

eTourism

Buhalis, D., 2003,eTourism: information technology for strategic tourism management,Pearson (Financial Times/Prentice Hall), London ISBN 0582357403. http://goo.gl/HNCPcb The book is aimed at advanced undergraduate and postgraduate students in business, tourism and hospitality programmes that need to explore how they can use ICTs in a strategic context. It is also anticipated that researchers and practitioners will find it useful and stimulating. This book addresses the digitization of all processes and value chains in the tourism, travel, hospitality and catering industries. By analysing the new technological trends it provides a solid basis for analysing the impacts of the Information Communication Technology (ICT) revolution on the tourism industry. The book adopts a strategic management and marketing perspective for tourism enterprises and destinations. It suggests that eTourism revolutionizes all business processes, the entire value chain as well as the strategic relationships of tourism organizations with all their stakeholders. It additionally focuses on how ICTs are employed in airlines, hotels, travel agencies, tour operators and destinations management organizations. The book demonstrates that eTourism increasingly determines the competitiveness of the organization, and therefore, it is critical for the competitiveness of the industry in the longer term.

Tourism Distribution Channels

Buhalis, D., Laws E., 2001,Tourism Distribution Channels: Patterns, Practices and Challenges,co-editor, Thomson, London, ISBN 0826454704. http://goo.gl/QloQ44 While the hospitality industry and air carriers are rather well addressed by academic literature (lately, the same case is with tour guides who act as small players offering `ancillary services'), other important service providers in tourism, such as tour operators and travel agents, are rarely a subject of scientific interest and research. In this regard `Tourism Distribution Channels' represents a particularly valuable book consisting of 23 chapters authored by various authors. In their focus are intermediaries in contemporary tourism, primarily the tour operating and travel agency sector, but also some other factors of the tourism distribution mechanism such as the national tourism or destination marketing organizations. In sum, the topic of distribution is comprehensively covered (theory, practices, ethics, sustainability, prospects etc.) and illustrated with examples, case studies, tables and figures. Keeping in mind that the book was published in 2001, and that in the meantime transformations and changes in this field have been so rapid and profound, the reader should expect some already outdated facts (mainly those regarding the marketplace situation with tour operators). Nevertheless, the role of information technology, the Internet and GDSs in the tourism distribution has not been missed. The book is highly recommended for students of tourism management, but it would be very useful to all those interested in this constantly changing, rather fluid and, at least by academics, neglected aspect of tourism.

Tourism Management Dynamics

Buhalis, D., and Costa, C., (eds), 2005,Tourism Management Dynamics Butterworth Heinemann ISBN: 0750663782 http://goo.gl/EfGbhH As the global tourism industry continues to expand and to become more complex, it is vital that those in the industry identify trends early and design proactive strategies to gain competitive advantage. Tourism Futures: dynamics, challenges and tools provides the readers with a comprehensive insight of the changes in the external business environment, and equips them with new managerial techniques and tools in order to adapt and profit from these changes and into the future. Written by a team of globally renowned thinkers and researchers, it provides the manager of tomorrow with the ability to look beyond normal planning horizons and identify potential opportunities from change. Tourism Futures: dynamics, challenges and tools is part of a two part set with its companion text, Tourism Futures: the emerging business which takes the reader on a logical progression to look at new products, new consumers and new industry. Both texts thereby provide the reader with a complete set of tools and knowledge to enable them to recognise the key areas of growth and change, and the ability to use the new tools and technologies available to develop them and maximise business potential.

Tourism Business Frontiers

Buhalis, D., and Costa, C., (eds), 2005,Tourism Business Frontiers Butterworth Heinemann ISBN: 0750663774 http://goo.gl/uv1V6a As the global tourism industry continues to expand and to become more complex, it is vital that those in the industry are equipped with a thorough knowledge of all topics involved. New Tourism Consumers Products and Industry: Present and Future Issues provides this comprehensive coverage and more. Written by a team of globally renowned thinkers and researchers, it not only provides a brief historical overview of tourism, but delves deeper, to discuss emerging trends, consumer types and looks at the way the industry itself is changing and developing. It provides the manager of tomorrow with the ability to look beyond normal planning horizons and identify potential opportunities from these changes. New Tourism Consumers Products and Industry: Present and Future Issues is part of a two part set with its companion text, Tourism Dynamics, Challenges and Tools: Present and Future Issues which takes the reader on a logical progression to look at issues relating to the external environment in which the tourism industry functions. Both texts thereby provide the reader with a complete set of tools and knowledge recognise the key areas of growth and change, and the ability to use the new tools and technologies available to develop them and maximise business potential.

Global Managing alliances in the Tourism and Hospitality Management

Crotts, J., Buhalis, D., and March R., (eds), 2000, Global Managing alliances in the Tourism and Hospitality Management, The Haworth Press, New York, ISBN 0789008181 http://goo.gl/1J0NQN Global Alliances in Tourism and Hospitality Management offers specific, detailed ideas and research on vital topics, including: deciding how and when to form alliances; handling multicultural management issues; identifying the basic elements of successful--and not so successful--partnerships; discovering the effects of culture on purchasing decisions; dealing with conflicts within alliances; ensuring cross-agency cooperation. The development and management of alliances is a critical skill. Global Alliances in Tourism and Hospitality Management provides you with the strategies you need to build successful alliances. International in scope, this informative guide will help marketers, managers, and other professionals in the hospitality industry to lower company costs, raise profits, and gain strategic advantages in diversified markets.

eTourism in Mandarin

Buhalis, D., 2004,eTourism: information technology for strategic tourism management,Translated to Mandarin,Tourism Education Press China ISBN 7563712062 http://www.bookschina.com/book_detail/this.asp?book_id=960113 旅游电子商务 内容简介 本书结构简单明了。第一部分是让读者基本了解新技术所驱动的变化,主要的战略管理选择和信息迅技术对战略的影响。说明信息技术所带来的变化并不只局限于旅游业,而是融入整个企业界流程,随后本书从战略管理的角度探献计献策了旅游和信息迅技术之间的关系。第二部分主要介绍了旅游业的一些主要部门,综合介绍了信息通迅技术在这些部门中的战略和营运管理方面的应用。最后本书以对未来的探讨作为结束,说明了我们将面临的是更综合的技术,技术与旅游行业更多层面的结合,和各方面更密切的合作。

Encyclopedia of Tourism

Jafari, J., (ed) 2000, The Encyclopaedia of tourism,Routledge, London. ISBN 0415154057 (Dimitrios Buhalis Associate Editor for Technology). http://goo.gl/SYm3lH In fewer than three hundred years tourism has become a global service industry of great economic, cultural and political importance. Published to critical acclaim, the Encyclopedia of Tourism - now available as a Routledge World Reference title - is the definitive one-volume reference source to this challenging multisectoral industry and multi disciplinary field of study. Comprising over one thousand entries, this volume has been written by an international team of contributors to provide a comprehensive guide to both the manifest and hidden dimensions of tourism. It explores the wide range of definitions, concepts, perspectives and institutions.

The Encyclopaedia of Hospitality

Pizam, A., 2005,The Encyclopaedia of Hospitality,Butterworth-Heinemann, Oxford. (ICT Section Editor) ISBN: 0750659963 Dimitrios Buhalis Associate Editor Information Technology http://goo.gl/6S4iaE The International Encyclopedia of Hospitality Management covers all of the relevant issues in the field of hospitality management from both a sectoral level: * Lodging * Restaurants * Clubs * Time-share * Conventions As well as a functional one: * Accounting & finance * Marketing * Human resources * Information technology * Facilities management Its unique user-friendly structure enables readers to find exactly the information they require at a glance; whether they require broad detail which takes a more cross-sectional view across each subject field, or more focussed information which looks closely at specific topics and issues within the hospitality industry today.

Information & Communication Technologies in tourism,ENTER'2000

Fesenmaier D., Klein, S., and Buhalis, D., 2000, Information & Communication Technologies in tourism,ENTER'2000, Springer-Verlag, Wien-New York, ISBN 3211834834. http://goo.gl/95F830 ENTER has now met for six years, providing a valuable forum for researchers and practitioners to discuss and debate their ideas and perspectives regarding the nature and role of tourism and information technology in global society. Over the years, the nature and rate of change in the tourism industry has been overwhelming. The internet and related technologies are now dominant agents of change and have created a "new economy" which requires new processes and strategies to replace those developed for the "old economy". The theme of ENTER 2000, "Keeping Pace with Change - New Frontiers for IT and Tourism", captures the challenges that we face at the beginning of the new millennium. The papers included in this volume illustrate the incredible growth in research and development in this area and reflect its youth, vitality and at the same time, maturation.

Information and Communication Technologies in tourism, ENTER'99

Buhalis, D., and Schertler, W., 1999,Information and Communication Technologies in tourism, ENTER'99, Springer-Verlag, Wien-New York, ISBN3211832580. http://goo.gl/tFqJxL Within the last six years the conference ENTER (International Conference on Information and Communication Technologies in Tourism) united various experts – practitioners as well as researchers – to exchange their experiences, ideas and visions in the sector of tourism and information technology (IT). The proceedings of the conference provide an international platform to discuss the topical situation and future trends, and the possibilities to shape the own strategies. The following topics are treated in this year’s volume: – knowledge management in tourism – changing consumer behaviour through information technology – using IT to support consumer choice and skills – engineering tourism applications – the empowerment of small and medium-sized enterprises through IT – using IT for hospitality management – using IT to redesign travel distributions and destination marketing systems and IT developments The emphasis of this year’s contributions lies on the strategic components more than on the technical issues.

Information and Communication Technologies in Tourism ENTER98

Buhalis, D., Tjoa A.M. and Jafari, J. 1998,Information and Communication Technologies in tourism ENTER'98 Springer-Verlag, Wien, ISBN 321183088X. http://goo.gl/t0p0SF Information and Telecommunication Technologies increasingly propel the tourism industry and have become one of the most important determinants of the competitiveness for both the public and the private sectors. It is quite evident that tourism organisations which fail to take advantage of the emergent opportunities introduced by technology will lose considerable market share and suffer strategic disadvantages. Business processes re-engineering is essential therefore throughout the tourism industry. Encouragingly tourism organisations respond to the challenges and a large number of principals use technology in both operational and strategic functions. However, technology threatens traditional distribution channels with disintermediation. Non-tourism organisations also take advantage of the technological developments and launch services for tourism consumers and suppliers, increasing the competition for traditional operators. The tourism industry, therefore, emerges as a very dynamic one and prospects are really exciting for professionals and researchers. Ultimately virtual enterprises will dominate the tourism industry. They will produce cost-effective, instantaneous, mass-customised goods and services; develop dynamic interfaces with suppliers and consumers; and constantly reform their structures in order to satisfy consumer needs. They will also take advantage of lean and flexible organisational frameworks; advanced technology; interactive and innovative marketing and management; rapid reaction to market requests; as well as effective networking and partnerships in order to provide more benefits for all stakeholders. ENTER adopted a consistent scientific approach to the study of tourism and technology. Over the last five years it brought together practitioners and researchers of both tourism and information technology.

Introduccion al Turismo

Sancho-Perez, A., 1998,Introduccion al Turismo: Distance learning manual,World Tourism Organisation, Madrid Spain, in Spanish, (Principal Contributor). http://www.world-tourism.org/cgi-bin/infoshop.storefront/EN/product/1128-1
follow Dimitrios at http://twitter.com/buhalis
FIND ME ON